Your feedback contributes to the improvement of our service. We are always happy to receive any feedback and implement your suggestions where we can. Your satisfaction is our goal.
For data protection reasons the names of our clients have not been included in the following reports. Some of our customers are available to give you personal feedback about our service and can be contacted upon request. In addition to private customers, numerous aid organisations, military organisations and social institutions make use of our services. Understandably, they are not allowed to give public feedback and therefore remain anonymous.
Mr and Mrs H. from London
A big thank you to your whole team. The transport of my mother worked really well today. Your drivers were very friendly and accommodating and often asked whether everything was OK . All in all, wonderful. We were completely satisfied with your door-to-door service, as well as the administrative process. Should we have the ...
Mrs T. from Hamburg
We would like to express our heartfelt thanks for the perfect organisation of the repatriation from Mallorca to Hamburg! From the friendliness, competence and helpfulness of the team to your handling of every detail we felt we were in good hands and could trust you 100%!! The medical team on the plane (perfect and sensitive) and the ...
Mrs H. from Glasgow
I cannot thank you enough. Your work was fantastic and the journey couldn't have gone better. My mother and grandmother arrived safely in Glasgow and still talk about their doctors in glowing terms! Many thanks again and best wishes to the whole team and, of course, the doctors from the plane.
Mr S. from Leeds
I would like to express explicit praise for the crew and medical team. M and D cared for my wife in an extremely dedicated and professional manner and made the journey as pleasant and comfortable for her as possible. M also provided comprehensive catering. Also, thanks to the congenial, professional pilots, we felt altogether well ...
Mrs D. und Mr S. from Düsseldorf
It all worked out very well, and in moments when quick solutions were required we saw how smoothly you dealt with all the different demands. We are very happy that my friend is in professional hands and can now receive targeted treatment. The crew of the air ambulance was exemplary, the pilot was professional and the doctor very ...
Mr and Mrs M. from Exeter
My wife and I would like to thank you very much for your hard work. Of course, our thanks also goes to your colleagues who carried out the repatriation journey, but without your planning the whole thing would not have been possible. The most praise probably is generally owed to the doctors and pilots, but for us you are the one who ...
Mr M. from Bochum
I would like to thank you once again for the quick and perfect execution of the repatriation, especially the medical escort from Lisbon to Bochum, from bed to bed. I have rarely seen such good organisation, and everything stayed on schedule. My father-in-law is now in the neurosurgery department in Bochum Langendreer hospital and is ...