Request help »
+++ Ukraine - Russia Crisis : Find out more about medical repatriations from Ukraine. +++

Information Needed Prior to a Repatriation

Before we can repatriate a patient via air ambulance, we make all necessary preparations for a smooth transfer.

Request help »

Information Needed Prior to a Repatriation

Reading Time: 2 minutes

Information Needed Prior to a Repatriation

Most times when we are to organise a medical repatriation, we make sure that every time spent during the process counts because we consider the need for our patient to be brought back to their home country as soon as possible very important to them so they can get access to the best possible medical care and be with their loved ones.

In order to ensure that all necessary procedures are completed quickly in such situations, and also to secure the best medical care during the repatriation operation process, we carry out medical checks and discussions in advance. We have various possibilities at our disposal: in addition to reviewing existing medical documents from the hospital responsible for treatment, we can carry out doctor-to-doctor consultations in the appropriate foreign language at any time, as required.

Medical documentation

For us to effectively assess a patient's health condition prior to an air ambulance flight, we mostly advice that a medical documentation is made available (e.g. doctors' letters, various test results, medical reports, patient records, etc) irrespective of the language the document was written. You don't need to worry about translating the documents because our international departments work in English, German, French, Spanish, Italian, Portuguese, Dutch, Turkish, Polish, Russian and several Arabic dialects. We can therefore read most documents directly in the original language.

For minor injuries or illnesses, verbal statements from relatives are often enough for us to go ahead with your repatriation process. In such cases, we do not need you’re your medical records to organise your medical repatriation; you can submit them later if required. Please do not wait until you have a doctor's letter before contacting us, you should contact us as soon as possible so that we can plan your medical repatriation mission.

Assessment of patient's fitness to travel

Many patients and their relatives do not know who makes the decision about whether a patient is fit to travel or not. They often rely on the opinion of the doctors in the hospital where they are being treated, who most times are often not aware of what is possible or available on board on a fully equipped ambulance aircraft. Therefore, the doctors may advice a patient not to travel because they are unaware of the quality of medical equipment available on our ambulance aircraft or ambulance helicopter.  

In fact, only the accompanying flight doctor decides whether a patient can fly or not. After all, it is them who take responsibility for the patient's journey in the aircraft. Our flight doctors have in-depth knowledge of emergency medicine and flight physiology and years of medical flight experience. This enables them to reliably assess the patient's ability to travel. If there are any ambiguities, our doctors will contact the local doctors and will involve them in important decisions.

If the doctors treating you or your relatives abroad declares him or her unfit to travel, you are not obliged to accept this decision. Please contact us as soon as possible, preferably by telephone, so that our medical team can determine your actual fitness to travel. In most cases, we can start planning the medical repatriation straight away without any further delays.

Any further questions?

If you have any further questions, you will find plenty of useful information about our medical repatriations in our FAQ.

Contact us now about your medical repatriation

Please do not hesitate to contact us for a free consultation or a non-binding offer tailored to your circumstances. You can reach our 24-hour service at any time: