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Information Needed Prior to a Repatriation

Before we can repatriate a patient via air ambulance, we make all necessary preparations for a smooth transfer.

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Information Needed Prior to a Repatriation

Information Needed Prior to a Repatriation

When organising a medical repatriation, every day and every hour counts, because the patient needs to be brought back to their home country as soon as possible, where they can access the best possible medical care.

In order to ensure that all necessary procedures are completed quickly in such situations, and also to secure the best medical care during the repatriation operation, we carry out medical checks and discussions in advance. We have various possibilities at our disposal: in addition to reviewing existing medical documents from the hospital responsible for treatment, we can carry out doctor-to-doctor consultations in the appropriate foreign language at any time, as required.

Medical documentation

In order to assess the patient's condition prior to the air ambulance flight, medical documentation is helpful (e.g. doctors' letters, various test results, medical reports, patient records, etc) but is not actually necessary. You don't need to worry about translating the documents because our international departments work in English, German, French, Spanish, Italian, Portuguese, Dutch, Turkish, Polish, Russian and several Arabic dialects. We can therefore read most documents directly in the original language.

For minor injuries or illnesses, verbal statements from relatives are often enough for us to go ahead. In such cases, we do not need the patient's medical records to organise your medical repatriation; they can be submitted later if required. Please do not wait until you have a doctor's letter but contact us as soon as possible so that we can plan your medical repatriation mission.

Assessment of patient's fitness to travel

Many patients and their relatives do not know who makes the decision about whether a patient is fit to travel. They often rely on the opinion of the doctors in the hospital where the patient is being treated, who are often not aware of what is possible on board a fully equipped ambulance aircraft. Therefore, the doctors may wrongly classify a patient as unfit to travel because they are unwilling to take responsibility for the patient transfer by aircraft or helicopter.

In fact, only the accompanying flight doctor decides whether a patient is able to fly or not. After all, it is they who take responsibility for the patient's journey in the aircraft. Our flight doctors have in-depth knowledge of emergency medicine and flight physiology and years of medical flight experience. This enables them to reliably assess the patient's ability to travel. If there are any ambiguities, our doctors will contact the local doctors and will involve them in important decisions.

If the doctors treating your relative abroad deem him or her to be unfit to travel, you are not obliged to accept this decision. Please contact us as soon as possible, preferably by telephone, so that our medical team can determine the patient's actual fitness to travel. In most cases, we can start planning the medical repatriation straight away.

Any further questions?

If you have any further questions, you will find plenty of useful information about our medical repatriations in our FAQ.

Contact us now about your medical repatriation

Please do not hesitate to contact us for a free consultation or a non-binding offer tailored to your circumstances. You can reach our 24-hour service at any time: